Customer Satisfaction: We implement a company-wide approach, from product planning, R&D, prototyping, production, sales to after-sales service, striving to provide customers with a "customer-centric" service goal through efficient R&D, high-quality products, satisfactory service, and competitive pricing.
Quality First: From the general manager to frontline employees, everyone adheres to the philosophy that "ensuring quality is everyone's responsibility." We implement the PDCA (Plan-Do-Check-Act) management method and adhere to the "three no's" policy: no accepting defective products, no manufacturing defective products, and no producing defective products. In product planning, R&D design, production, shipping, and customer service, we ensure that quality meets customer requirements.
Continuous Improvement: Through various management methods and the spirit of PDCA, we continuously improve internal operations and respond to external feedback, aiming for continuous improvement.
Sustainable Operation: Based on the fundamental requirement of "customer-centricity," we continuously improve to ensure ever-increasing quality, achieving our corporate mission through customer satisfaction, employee satisfaction, and company profitability.
Our company's quality objective: Fewer than 1 customer complaint per month.